Frozen apps are one of the most common annoyances, and when it comes to Apple Watch troubleshooting, it's usually a pretty simple fix. If an app on your Apple Watch stops scrolling, responding, or otherwise being interactive, it may have locked up. You can try fixing this problem a couple of ways:
- Press the Digital Crown to try and return to the Apple Watch home screen, then relaunch the app from that home screen.
- If that doesn't work, try a force quit: Press and hold the side button on your Apple Watch until the sliders appear, then press and hold the Digital Crown until you return to the Home screen.
My Apple Watch is sluggish
The next important Apple Watch troubleshooting tip is knowing what to do if it slows down. If your Apple Watch is behaving erratically or lagging in multiple apps, it may need a restart. To restart your Watch, just follow these steps:
- Press and hold the side button until the digital switches appear.
- Slide the Power Off switch to the right to turn off your Apple Watch.
- To restart the Watch once it turns off, hold down the side button until you see the Apple logo.
If a Watch restart doesn't fix your problem, you might try restarting your iPhone, too.
- Hold the iPhone's On/Off button until you see the "slide to power off" switch.
- Slide the "slide to power off" switch to the right.
- To restart your iPhone, press and hold the On/Off button.
We also recommend checking the iPhone's Apple Watch app for any software updates you might have missed, as they often can solve bugs and improve performance.
- Open the Apple Watch app on your iPhone.
- Select the My Watch tab.
- Tap General > Software Update to check for updates.
My Apple Watch is frozen
If your Watch has locked up entirely, you can try either a traditional shutdown and restart or a force restart.
- Press and hold the side button to attempt to bring up the Power Off screen.
- If that works, slide the Power Off switch to the right to turn off your Apple Watch, then press the side button again to turn it back on.
If your Watch is unresponsive when you try to hold the side button, it's time for a forced reboot: Simultaneously hold down the side button and the Digital Crown until you see the Apple logo (it may take up to ten seconds).
My Apple Watch isn't seeing my iPhone or my network
If your Apple Watch is showing "disconnected" when you know by all rights it shouldn't be, here are a few steps you can try:
- Make sure neither your iPhone nor your Apple Watch has Airplane mode enabled, and that your iPhone has Bluetooth turned on.
- Try toggling Bluetooth off and on from your iPhone.
- Restart your Apple Watch.
- Restart your iPhone.
My Apple Watch is still malfunctioning after a restart
If you've tried all these fixes and still can't make your Watch work, it may be time to try an erase and restore. Although this may sound like a huge hassle for Apple Watch troubleshooting, your iPhone automatically backs up your Apple Watch in the background during daily use. Losing data during a restore of your Appel Watch is very unlikely!
How to get service or a replacement for your Apple Watch
If a force restart doesn't do the trick, your Apple Watch may be well and truly bricked: If you still see a red exclamation point or permanent Apple logo, you'll need to contact Apple Support or make an appointment at an Apple Store.
Due to the Watch's sealed diagnostic port, Apple Support may have to send your watch to a depot location to fix it or replace your watch outright; thus, you may not be able to recover any information on your watch after it has been bricked.
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