JemJem Help Center - FAQ

Company Information

Who is

Quality, variety, high level of friendly service, and value pricing

Do you have a retail store?

Office and Warehouse

What are the company hours?

Hours of Operation

What does JemJem Certified mean?

How is it certified?


What are your shipping options?

Free standard shipping

Expedited shipping?

Can you ship products internationally?

International Shipping

I just bought my item how long will it take to be shipped?

How long does it take?

Lost or Missing Package?

Insurance Claim Form

Payment and Billing

Payment Options

What payment options are available?

My Account

How do I sign up?

Create an Account

Order Status

I placed my order now what?

Processing Stage

Why does my tracking information show no movement after I placed my order?

Tracking Information

Why was my order cancelled?

Order Cancelled?

Customer Support

What are your Customer Support hours?

Hours of Operation

How do I get in contact with Customer Support?

How come I can't get ahold of customer support on the weekends?

Contact Us

Contact Information

Email, hours and operations

Product Information

What is the condition of the products?

Cosmetic Grading

Are these items refurbished and what does refurbished mean?

Refurbished Products

What is included with the product?

Included Items

Return/Warranty Policy

What is your return/warranty policy?

30 to 90 day warranty policy

Can I purchase a warranty after I place an order?

Warranty after purchase

Do you have extended warranties?

Extended Warranty

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