JemJem Help Center - FAQ

It's a winning combination that you're sure to love! So why buy with us? We appreciate quality and understand the reservations customers may have about online shopping, especially when it comes to purchasing a piece of refurbished technology. 

Will the device arrive in one piece? Will it work as it should? What if there are issues? 

Your satisfaction is our priority. We offer more varieties of refurbished Apple products than other sites (even those “special” devices that you thought you would never find), we pride ourselves for having an accessible stock that is often available at over 50% off the retail price of the same product brand new. In fact, with access to resources to retain a very healthy inventory, we supply our customers with tens of thousands of devices per month – and, as an added bonus, we ship free throughout the United States.

For more about us fill free to contact our Support Team at (949) 398-2620

In order to maintain a competitive pricing industry, we do not operate as a traditional retailer. Our facility consists of a office and warehouse. Our only source to view our products is through our website. Unfortunately local orders cannot be picked up or physically returned to our location.

For more information fill free to contact us at (949)-398-2620 Monday-Friday 9:00AM to 3:00PM PST

We are open Monday through Friday, 9:00AM to 3:00PM PST. We are not open on the weekends/holidays

For more information please contact our Customer Support line at (949)-398-2620 Monday -Friday 9:00AM to 3:00PM PST

Here at JemJem certified our main goal is to verify that all our products are in the highest quality condition. This means that we verify and test each item to be sure there are no defects or internal issues. Please note that not all devices will show signs during testing and may over time. If there is internal defects please let us know. 

All iPhones, iPads and smartphones all come with free standard shipping. Our shipping options are provided through USPS or UPS. 

All Macbook's or multiple orders (except the QTY of 2 iPhones) are shipped through UPS ground.

For more information please contact us.

Expedited or any additional shipping option will be subject to pay a fee. At this time next day shipping options are not available. 

For more information please contact us.

Unfortunately at this time all orders out side the USA will not be processed and cancelled. 

For more information please contact us.

Once your item is purchased it can take up to 24-48 hours to be processed and packaged. All orders are completed during regular business hours Monday-Friday 9am to 3pm. Emails will be received with tracking information once your order ships. Any shipping request made during holidays will be updated during the next available business day. 

For more information please contact us.

Please contact our Customer Support team within 24-48 hours after package is deemed lost/stolen. Any further request made later than the requested time frame will be subjected to rejection. Please be sure you keep all tracking and package details. Customer support will provide you with the necessary information. Please be sure all claims made are opened by you, the customer and the providing shipping company. 

For more information please contact us.

We accept Paypal, MasterCard, Visa, American Express and Discover and Amazon Pay. 

Affirm is a third party source available for monthly payment options (some restrictions apply).

Any payments paid through Affirm are handled directly through them. Please contact their Customer Care at help@affirm.com

For more information please contact us.

We provide an easy and fast account set up process. If you are a new customer we recommend you set up an account to help keep track of orders and view your order history. You may also log in through your Amazon account. 

For more information please contact us.

Once all orders have been placed and submitted please allow up to 24-48 hours for your products to be reviewed, processed, and shipped. All orders are processed in the order to which they are received. Once all stages are completed email verification along with tracking information will be sent to the email provided with the account. 

For more information please contact us.

Please allow up to 24-48 hours for all tracking information to be updated once all orders have been placed. Any orders placed over the weekend or non business hours will be subject to be shipped within the next available business day. This does include any orders placed during holidays. 

For more information please contact us.

Due to our third party fraud protection system (Riskified) any order(s) deemed fraudulent are subject for cancellation. If your order has been marked cancelled your payment will not be processed and a refund will be issued. In this case the best way to purchase in this case is to us Amazon checkout or PayPal payment with a verified address/user. 

For more information please contact us.

Our customer support line is available Monday through Friday. 9:00AM to 3:00PM PST. We are not open on the weekends/holidays. 

For more information please contact our Customer Support line at (949) 398-2620 or email us directly support@jemjem.com

Our customer support line is available Monday through Friday 9:00AM to 3:00PM PST. We recommend sending any request to our email at support@jemjem.com.

We may also be contacted at or Support Line: (949) 398-2620.

We are not available during weekends/holidays. All request during that time period will be processed and reviewed during the availablle business hours. 

Our customer support team is available Monday through Friday 9:00AM to 3:00PM PST. We are not available during the weekends/holidays. Any request or inquires made after business hours will be responded to within the next business day. 

We are available Monday through Friday 9:00AM to 3:00PM PST. 

For more information please contact our Customer Support line at (949) 398-2620 or email us directly support@jemjem.com

Cosmetic conditions of each model will range between (refurbished, elite premium and clearance) Due to volume and quick inventory changes pictures of any specific unit will not be provided. Below is a quick summary of the listed cosmetic conditions.

• Elite Premium Refurbished- Very minimal signs of use,close to new condition
• Clearance - Higher signs of cosmetic and age or operational defect(s)
  
• Refurbished- Very minimal signs of wear, may have minor scuffs and scratches.
  

For more information please contact us.

The products that are purchased are refurbished. This means that the items are used and have been provided and tested or replaced of any defective issues. All items are graded based on cosmetic damage (refurbished, elite premium and clearance) Items are cleaned with environment friendly products.

For more information please contact us.

All items are provided with non OEM charger and wall adapter. Any options such as headphones, screen protectors and original casing (box) are not provided.

For more information please contact us.

All of our devices come with a 90 day warranty. Within the first 30 days if your order becomes defective or you no longer want the device you may return it for a refund. Any additional warranties may be purchased but refunds may only be issued within the first 30 days of purchase. Anything within our 90 day warranty you may return for an exchange. All exchanges may only be for the exact make, model and color of your original purchase. We are unable to offer any upgraded devices as exchanges.  

For more information please contact our Customer Support line at (949) 398-2620 or email us directly support@jemjem.com

All extended warranties must be purchased during the original transaction process of the order. Any request or orders made after checkout will not be accepted and extended warranties will not be added to the original order. 

For more information please contact us.

Yes we do offer extended warranties. They can be located throughout our website. Please be advised that all extended warranties will only cover any internal defects within your product and will not be able to be utilized for stolen, dropped, or cosmetic damage made to the product. Refunds are only valid for the first 30 days. Extended warranties do not increase the refund policy throughout the warranty life. Expedited Shipping is non refundedable.  

For more information please contact our Customer Support line at (949) 398-2620 or email us directly support@jemjem.com