Return Policy

30 Day Return Policy

Got Questions? Reach Out to Us!

USA customers have 30 days to return your item(s) and get a refund. All returns require order identification number and serial number of the product. A shipping charge of $6 will not be refunded for returns on non-defective items. If a shipping label is provided to return a non-defective item, a $10 shipping charge will be withheld. We DO NOT provide refunds, returns, or exchanges for products shipped internationally.


Damaged items during shipment or items damaged on arrival (DOA) must be reported in 48 hours from the time shipment was received in order for us to file insurance claims. Insurance claim requires us to have original shipping box. If your item is missing from the shipment provided or if delivery status shows "delivered" but the item has not arrived, you must contact support within 48 hours to file a claim.

To request an RMA, please contact our support team via email at support@jemjem.com.