How to use the Apple Support app


Search help topics, find solutions, get support, set up a repair and more.

Here's How to use Apple Support app.

  1. Download the free Apple Support app from the App Store.
  2. Launch Apple Support from the home screen.
  3. Tap Get started.
  4. To get the most personalized assistance, you may choose to turn on location services.
  5. Tap Allow in the pop-up window.
  6. Select the device or issue you'd like help with by tapping on it in the list underneath Get Support.
  7. Once you've selected your device, you'll be taken to a list of overarching support topics specific to your device.
  8. After selecting the general umbrella topic your issue falls under, you'll see a few Recommended Articles as well as a list of specific troubleshooting topics. Select the topic that best describes your issue.
  9. Once you've chosen a topic, you'll be given the option to chat, make a call, Tap Chat now.
  10. Tap Allow.
  11. Once your chat is finished, you can choose to send yourself a transcript of your conversation by tapping Send me a copy. If you don't want a copy of the chat, you can select Done.


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