To return an item, you will need an RMA (Return Merchandise Authorization). You may contact us via email email@example.com , by phone (949) 398-2620, or by visiting our support center here and you can fill out our quick RMA request form.
Yes, JemJem will pay for your return shipping label if you receive the wrong item or it is defective. If for some reason, you decide that you do not want the product anymore or ordered the wrong item, we will not be responsible for purchasing your return shipping cost.
You will receive an email from us when a tracking number has been made for your purchase. You may also go to the Returning Customer/Order Status page to check your shipping status using the order number, billing last name, billing zip code of the order.
Every purchase through JemJem comes with a 30 day warranty that starts from the day you receive your purchase. You are eligible to return or exchange your item for any reason within the 30 day limit.
Every purchase through JemJem comes with a 30 day warranty that starts the day you receive your purchase. You are eligible for a refund up to 30 days and an exchange for the exact same item within the 30 day period.
We accept all major credit cards and PayPal accounts.
If you’re item is damaged upon arrival, you will have 24 hours to get in contact with us to notify us of the problem. You will need to provide us with a picture of the box and the item itself, and we will have you covered.
You may contact our customer support line with any questions or concerns at (949) 398-2620 or email them at firstname.lastname@example.org .
No, there will be no restocking fee for any return.