Return Policy

30 Day Return Policy - Got questions? Reach out to us!

USA customers have 30 days to return your item(s) and get a refund. All returns require order identification number and serial number of the product. A shipping charge of $6 will not be refunded for returns on non-defective items. If a shipping label is provided to return a non-defective item, a $10 shipping charge will be withheld. We DO NOT provide refunds, returns, or exchanges for products shipped internationally.


Damaged items during shipment or items damaged on arrival (DOA) must be reported in 48 hours from the time shipment was received in order for us to file insurance claims. Insurance claim requires us to have original shipping box. If your item is missing from the shipment provided or if delivery status shows "delivered" but the item has not arrived, you must contact support within 48 hours to file a claim.

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All returns must be done through shipping and cannot be returned at our office locations.

 

HOW TO GET YOUR RMA

(RETURN MERCHANDISE AUTHORIZATION)

To request an RMA, please contact our support team via email at support@jemjem.com. For more information or other questions, visit our Support Center.

warr1 Click here to submit an expedited RMA request.
 
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    Our customer support team will send an email with the RMA number, instructions, and our return address.

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    Please follow the provided instructions for packaging your item(s) and send it by mail to return them.

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    We will process the RMA, inspect the device, and check serial numbers once we receive your item.

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If you requested a refund, depending on the credit card company, you’ll be refunded within 2-3 days of us processing the item(s) and notified via email.

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If you requested an exchange, your exchange will be sent out within 2-4 days of processing the item(s) and a tracking number.