• How do I return a product?
  • To return an item, you will need an RMA (Return Merchandise Authorization). You may contact us via email support@jemjem.com , by phone (949) 398-2620, or by visiting our support center here and you can fill out our quick RMA request form.
  • How do I cancel an order?
  • If you wish to cancel an order, please call our support line at (949) 398-2620 or email us at support@jemjem.com . Our office hours are from 9am-4pm PST Monday-Friday. For more information, please visit our Support Center.
  • Does JemJem pay for return shipping cost for defective products?
  • Yes, JemJem will pay for your return shipping label if you receive the wrong item or it is defective. If for some reason, you decide that you do not want the product anymore or ordered the wrong item, we will not be responsible for purchasing your return shipping cost.
  • How can I check on my shipping status?
  • You will receive an email from us when a tracking number has been made for your purchase. You may also go to the Returning Customer/Order Status page to check your shipping status using the order number, billing last name, billing zip code of the order.
  • What are the warranty details?
  • Every purchase through JemJem comes with a 30 day warranty that starts from the day you receive your purchase. You are eligible to return or exchange your item for any reason within the 30 day limit.
  • Do the items come with a warranty? Can I return my items?
  • Every purchase through JemJem comes with a 30 day warranty that starts the day you receive your purchase. You are eligible for a refund up to 30 days and an exchange for the exact same item within the 30 day period.
  • What kind of payment methods does JemJem accept?
  • We accept all major credit cards and PayPal accounts.
  • Who is responsible for damage or loss during shipment?
  • If you’re item is damaged upon arrival, you will have 24 hours to get in contact with us to notify us of the problem. You will need to provide us with a picture of the box and the item itself, and we will have you covered.
  • What should I do if I have a problem with my JemJem order?
  • You may contact our customer support line with any questions or concerns at (949) 398-2620 or email them at support@jemjem.com .
  • Will there be a restocking fee for returns?
  • No, there will be no restocking fee for any return.
  • How can I check the status of my JemJem order?
  • Your can check on the status of your order by going here or by contacting our customer support team through email at support@jemjem.com or by phone (949) 398-2620.